Culture Change, A Veteran Affairs Chief’s Solution to Improving The VA Healthcare System

In this recent article by The New York Times, Robert A. McDonald the secretary of Veterans Affairs spoke with reporters. He stated that by changing the culture of the agency that has been involved with a scandal over the delays that occurred in May.

McDonald also said that the department’s medical center where patients died due to delays had decreased delays by 37 percent.

“Changing culture is one of the most important things a leader can do, particularly coming out of a crisis situation,” he said. “We know that the trust has been compromised. And we know that we’re going to have to earn that back — one veteran at a time.”

Summary by Medical Groups

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