Treat Patients Like Students First, Not Consumers
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Everyone seems to want to make patients better consumers.
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10 Reasons Doctors Don't Care About Customer Service
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Patient-customer service, to put it mildly, is an opportunity for improvement. Yet, most of the things that bug patients before during and after the visit can be fixed by the doctor and care team. Everyone knows that patients are angry when they have to wait, when the doctor is late and sick care billing and collection makes patients angry.
Read MoreHow to Close the Patient-Doctor eCare Gap
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When it comes to eCare, patients are way ahead of their doctors. During the summer of 2015 Neilsen surveyed 5014 patients and 626 physicians. Among the specific results found are that while 36% of patients would like 24/7 access to telephone advice, only 14% currently have it.
Read MoreThe Patient Hierarchy of Involvement
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Patients interact with disparate elements of the Sick Care system at differing levels of intensity and motivation. A big business has grown around getting patients more involved in an effort to improve their health and insurance IQs. That, theoretically, would lower costs, improve outcomes, and enable and empower patients to make better use of scarce resources.
Read MoreDirect-Pay Healthcare: Good for Doctors, but Buyer Beware
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Instead of dealing with traditional insurance, co-pays and deductibles, Dr. Christina Bovelsky has her patients pay a one-year membership fee that includes an annual physical exam, between 2-4 office visits as well as various tests such as strep tests and electrocardiograms. Care for children under 18 ranges from $20-30 per month while adult patients pay between $65-75 per month. The fee amount varies based on the number of visits a patient would like to have per year and any additional visits cost $80 each beyond their included amount.
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