10 Reasons Doctors Don't Care About Customer Service

10 Reasons Doctors Don't Care About Customer Service

Patient-customer service, to put it mildly, is an opportunity for improvement. Yet, most of the things that bug patients before during and after the visit can be fixed by the doctor and care team. Everyone knows that patients are angry when they have to wait, when the doctor is late and sick care billing and collection makes patients angry. 

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Fundamentals of Medical Practice Entrepreneurship

Fundamentals of Medical Practice Entrepreneurship

Physician entrepreneurs have different goals and play different roles. Some are trying to get an invention or discovery to patients. Some are social entrepreneurs trying to improve the human condition. Some are intrapreneurs,employees acting like entrepreneurs. But, they all have something in common- the pursuit of opportunity with the goal of creating user defined value through the deployment of innovation.

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Therantology: What We Can Learn From the Theranos Ordeal

Therantology: What We Can Learn From the Theranos Ordeal

The Theranos story continues to unfold in the headlines and will likely be the stuff of Harvard Business School cases for years to come. Here is a brief history of Theranos, its blood-testing device, and the trouble in which they now find themselves. 

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